About us

Peters Body Shop team member taking a phone call

A company centered around Customer Service

At Peters Body Shop, our main goal is to provide excellent customer service. That means a quality repair that is prompt and convenient. We are a direct repair shop for many insurance companies, which speeds the repair process and adds convenience for our customers. We provide other services such as towing, rental car arrangements, and we have a courtesy car to transport our customers to and from the shop.

Frequently Asked Questions

1. Do you charge for an estimate?

No. There is never a charge for an estimate or consultation regarding your repair.

2. Do I need more than one estimate?

No. You have the right to have your car repaired at the shop of your choice, regardless of your insurance carrier.

3. What if your estimate is higher than someone else?

Based on our years of experience, this usually means we were more thorough in our inspection of your damage. Typically, a "cheaper" estimate means a required repair was overlooked. Our charges for repair are in-line with every other body shop. Every insurance company will work with our damage estimate.

4. Will you accept my insurance company settlement?

We work with every insurance company. In almost every case we will reach a repair agreement. If not, we will review our estimate with you and discuss options. Our repairs for the required restoration of your car will not cost more than other shops and invariably is accepted by every insurance company.

5. Do you provide a warranty for your repairs?

Yes. We provide a limited lifetime warranty for as long as you own your car. We have been in business since 1980 and we will be here to honor our warranty.

6. Do I need to inform my insurance company before you repair my car?

If the insurance company will pay for the repairs, you need to inform them before we begin repairs. Once a claim number is assigned, we work with the insurance company for you to reach an agreed repair settlement.

7. Is a rental car available while you repair my car?

Yes. We can arrange to have a rental car available at our shop when you drop your car off for repair. Then you can drop it off when we finish repairing your car and we will see that it gets returned to the rental agency.

8. My car is not drivable. Can you tow my car to your shop?

Yes. Simply call us with the location of your car and we will arrange to have it towed to our facility.

9. What if the cost of repairs is more than my car is worth?

Usually, the insurance company reaches a cash settlement with you for the cost of a replacement vehicle. This is usually your best option, but we will be happy to review a repair with you.

Customer Feedback

We are so happy with the work we had done on the front of our car. And when we picked it up it was clean- inside and out. Everyone was helpful and so friendly. The work was done sooner than we thought and looked perfect. We would highly recommend Peters Body Shop!!

Pat Rice

Can't say enough good things about this shop. Took 6 days to replace my bumper and connecting components. They even took the time out to replace and repair the damage that wasn't openly visible. Great staff and professional work. Couldn't even tell I had an accident. If you're even thinking for a split second of going somewhere else, don't bother. This is the A+ body shop in Fort Wayne and surrounding area.

Joey Mowery

Peters Body Shop does awesome work! They are honest, the work is completed when promised and priced right. Thank you Peters Body Shop for making my vehicle look like new!!

Greg Goeglein

I took my 2012 Chevy Impala in to Peters Body Shop for repair from a hail storm damage. Not only did they do a fantastic job on repairing all the dents and broken taillights but they did all the paperwork for me to my insurance company. My car looked like it just came out of the showroom. Thank you Andy and your excellent working staff.